Our Non-Complex departments & Finance
Dot Landreth and Rachel Lloyd are the managers of the Non-Complex departments and are supported by deputies Alison Turner and David Landreth. At New Beginnings, we have 2 Non-Complex departments. Both our non-complex departments are the same in terms of care and support, but are split for effective management. Dot Landreth is also our Service User Finance Lead for New Beginnings.
What is the non-complex department?
The Non-Complex Departments are dedicated to supporting adults with a wide range of learning disabilities, including individuals who may also experience mental health challenges. Our core aim is to empower each person we support to live as independently as possible, offering tailored support across all aspects of daily life.
It’s important to clarify that the term “Non-Complex” does not reflect the value, complexity, or importance of the individuals we support. Instead, it relates to the way services are commissioned and funded by social care professionals, based on the assessed level of support a person requires.
What is the difference between Non-Complex departments and Complex departments?
The primary differences between the Non-Complex and Complex departments within New Beginnings lie in the nature of the individuals’ support needs and how those needs are managed:
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In the Non-Complex Department, individuals typically require consistent, structured support without the need for intensive behavioural interventions.
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There are generally fewer individuals who present with high levels of challenging behaviour within this department.
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Planned physical interventions or restraint are not used within this department, as individuals supported here do not present with behaviour that would require such measures and there is fewer DOLs (Deprivation of Liberty) in place.
How do we support individuals in the Non-Complex department?
We provide person-centred support to adults with varying levels of need—from individuals with profound and multiple learning disabilities and complex health conditions, to those who require general guidance and encouragement to maintain their independence.
Our support includes, but is not limited to:
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Daily Living Skills: We assist individuals in developing and maintaining essential daily living skills such as cooking, cleaning, managing personal care, and navigating public transport safely and confidently.
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Personal Care: Where needed, we provide discreet and respectful support with all aspects of personal hygiene, dressing, and grooming, ensuring dignity and comfort at all times.
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Budgeting and Shopping: We help individuals manage their finances, from budgeting for weekly expenses to supporting them with shopping and making informed choices.
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Social and Recreational Activities: We actively support individuals in identifying, accessing, and participating in a wide range of activities based on their personal interests and goals. These may include attending clubs, classes, community events, or pursuing hobbies that promote social inclusion and personal fulfilment.
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Relationship Building: We place strong emphasis on helping individuals build and maintain meaningful relationships, whether with family, friends, or within their wider community. This includes support in developing communication and social skills, as well as facilitating visits and community engagement.
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Health and Wellbeing: Our staff are trained to provide physical support, including moving and handling where required, and are also responsible for administering medication in line with prescribed plans. We ensure that individuals attend all necessary health appointments, advocating on their behalf and promoting a proactive approach to health management.
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Holidays and Travel: We support individuals in planning, preparing for, and enjoying holidays and short breaks, both locally and abroad. This includes all logistical support, such as packing, travel arrangements, and hands-on support throughout the trip, to ensure a safe and enjoyable experience.
Our approach is always guided by the principles of dignity, respect, and individual choice. We work closely with each person, their families, and other professionals to deliver consistent support that enables individuals to achieve their full potential and live a fulfilling life.
Service user finance
Dot Landreth is our Service user finance Lead as well as a manager for 1 of the Non-Complex Departments.
Dot ensures all service users across departments access their entitled benefits, regardless of appointeeship status, in line with New Beginnings’ duty of care. We work closely with Service Users families to support smooth financial transitions from family living to Independent Supported Living (ISL). Where appropriate, New Beginnings or the local council can take on appointeeship if families wish to step back from financial responsibility.
Dot ensures each Service User has an individual bank account, with all income and expenditure accurately recorded. We liaise with landlords to keep housing benefit and service charge information up to date.
All financial transactions are recorded by staff and reviewed by Dot as a safeguarding measure. Audits are conducted every six months across all services.